1. About This Policy

This Privacy Policy explains how Luxoria Recovery (“Luxoria Recovery,” “we,” “us,” or “our”), collects, uses, and shares information through our website at luxoriarecovery.com and any subdomains (the “Site”).

By using the Site, you acknowledge that you have read and understand this policy.

2. A Note on Confidentiality

We understand that the people who visit this Site are often in a difficult moment, and that many of them cannot afford for their interest in treatment to become known. We have designed our data practices around that reality.

We do not sell your personal information. We do not sell, rent, trade, or otherwise transfer inquiry information to third-party lead generators, call centers, referral brokers, patient brokers, or marketing partners. We do not permit advertising networks to build profiles of our visitors for cross-context behavioral advertising through this Site.

3. Information We Collect

Information you provide to us

When you submit the form on our contact page, we collect:

• Your first and last name
• Your email address
• Your telephone number
• The content of the message you write to us

When you communicate with our team, we collect the contents of that communication along with the contact details you provide.

If you choose to tell us about your circumstances, your substance use, your health, or the circumstances of a loved one, we receive that information as well. We ask that you not include detailed medical, diagnostic, or other sensitive information in a website form or any other unsecured message. A brief description of what you need is enough for us to reach out and continue the conversation securely.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

• IP address and general location derived from it, such as city or region
• Browser type, operating system, device type, and screen size
• Pages viewed, links clicked, time spent on pages, and scroll depth
• The website or search engine that referred you to us
• Date and time of your visit

We collect this information through cookies and similar technologies. See Section 5.

Information from third-party embeds

Certain pages include content hosted by third parties, including video players and embedded maps. When those elements load, the third party may receive your IP address and set its own cookies under its own privacy policy. We do not control those practices.

Information we do not intentionally collect

We do not request or intentionally collect Social Security numbers, financial account numbers, insurance identification numbers, or government identification documents through the Site.

4. How We Use Information

We use the information we collect to:

• Respond to your inquiry and contact you about treatment at Luxoria Recovery
• Determine whether our program is an appropriate clinical fit for you or your loved one
• Coordinate admission, travel, and arrival if you decide to move forward
• Operate, secure, maintain, and improve the Site
• Understand in aggregate how visitors find and use the Site
• Comply with law, respond to lawful requests, and protect our rights, our patients, our staff, and the public

If you contact us and decide not to pursue treatment, we retain only what we need for the purposes described in Section 8.

5. Cookies, Analytics, and Advertising Technology

What we use

The Site uses cookies and similar technologies that are necessary for the Site to function, that support performance and caching, and that provide aggregate analytics about Site usage.

What we do not use

Because of the sensitivity of our service, we do not deploy remarketing or retargeting tags, advertising conversion pixels tied to individual visitors, or third-party tracking technologies that would allow an advertising platform to identify you as someone who visited a substance use treatment website. We do not upload visitor or inquiry information to advertising platforms for audience matching, customer list targeting, offline conversion import, or enhanced conversion measurement.

Your controls

Most browsers let you refuse or delete cookies through their settings. Blocking some cookies may affect how the Site works. We honor the Global Privacy Control (GPC) signal where our systems are able to detect it. Because there is no common industry standard for interpreting “Do Not Track” browser signals, we do not respond to them separately.

6. How We Contact You

When you provide your contact information and submit our form, you are asking us to reach out. We may contact you by telephone, text message, or email regarding your inquiry and our services.

Consent is not a condition of receiving treatment or any service. Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP, you may use the unsubscribe link in any marketing email, and you may ask us to stop contacting you entirely at any time by submitting a request through our contact page.

We will not use your contact information for marketing by any third party.

For your own privacy, consider whether the phone number and email address you give us are ones only you can access, and tell us at the start of our first conversation if there are times, numbers, or methods we should avoid.

7. How We Share Information

We share personal information only as follows:

Service providers. We use vendors to host the Site, deliver forms and form notifications, host email, manage phone and text communication, and provide analytics. They may access information only to perform services for us and are contractually restricted from using it for their own purposes. Where a vendor may handle protected health information on our behalf, we execute a Business Associate Agreement before that vendor is used.

Clinical and care partners. If you become a patient, information may be shared with clinical partners involved in your care, such as our detoxification partner, laboratories, or treating physicians, in accordance with our Notice of Privacy Practices and applicable health privacy law rather than under this policy.

Legal and safety. We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to prevent serious harm, to investigate suspected fraud or security incidents, or to protect our legal rights.

Business transfers. If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to the commitments in this policy.

We do not otherwise disclose your information to third parties without your permission.

8. How Long We Keep Information

We keep inquiry information for as long as needed to respond to you and for a reasonable period afterward, and thereafter as required by our record retention obligations and applicable law. Patient treatment records are retained for the periods required under Florida law and applicable federal requirements. Aggregate and de-identified analytics data may be retained indefinitely. You may ask us to delete your inquiry information as described in Section 9.

9. Your Choices and Rights

You may:

• Ask what personal information we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete your inquiry information
• Ask us to stop contacting you
• Ask for a copy of your information in a portable format

Depending on where you live, you may have additional rights under your state’s privacy law, including the right to opt out of the sale of personal information or of targeted advertising, and the right to appeal a decision we make about your request. As stated in Section 2, we do not sell personal information and we do not use it for targeted advertising.

To exercise any of these rights, submit a request through our contact page. We will verify your identity before acting on a request, and we will not discriminate against you for making one. Rights relating to your treatment records, including your right of access and your right to request an amendment, are described in our Notice of Privacy Practices.

10. Security

We use administrative, technical, and physical safeguards designed to protect information in our custody, including encryption in transit, access controls, and vendor diligence. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive health information through an unsecured channel.

11. Children and Minors

Luxoria Recovery provides treatment to adults. The Site is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, let us know through our contact page and we will delete it.

12. Visitors Outside the United States

The Site is operated in the United States and our services are provided in Florida. If you access the Site from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those of your country.

13. Contact Us

For questions, requests, or complaints about this policy, or to exercise any of the rights described in Section 9, please submit a request through our contact page.

Written correspondence may be sent to:

Luxoria Recovery 3824 Gaines Dr, Winter Haven, FL 33884

14. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the “Last Updated” date above. Material changes will be signposted on the Site. Your continued use of the Site after an update means you accept the revised policy.